3-5 Turnaround as standard something we are constantly achieving. How ever there are
Peaks trough the year where this might increase by a few day’s. Also if supply or service
falls short from and external resource. But be sure this our working target.
Excludes large volume orders these will be allocated a date when order is placed.
Warranty Guarantee Policy
Koalabel proudly stands behind all products and work. Everything from craftsmanship to materials
is backed by full warranty and guarantee that it will perform as advertised.
Koalabel warrants its signs & engraved products as follows, subject to the conditions herein provided:
Polymeric and Cast computer cut digitally printed vinyls 12 months
Engraved Metal & ABS Plastic Labels / Signs / Plaques 24 months
Satisfaction Guarantee
Your purchase is backed by a 100% satisfaction guarantee. If you decide on pick up or after delivery of
the job that your not happy the product or our service we will refund 100% of your money. Claims must
be put in writing and with in 30 day’s of the product or service been delivered.
Verify warranty terms and conditions
Sign & Engraving: Under normal use and service should the sign or engraving product malfunction during
the life of the sign or engraving due to defects in workmanship or materials, Koalabel will at its
option repair or replace any of the defective materials.
Vandalism to Sign Faces or Engraved Products and Vandal Covers: Warranty does not cover any
vandalism unless the product was manufactured to do so.
Additional Warranty Terms:
This warranty covers normal use and service. Damage caused by abuse,
lightning and other acts of God, and any consequential or contingent liability is excluded from this warranty.
Warranty claims must be registered with Koalabel within thirty (30) days of damage or malfunction.
Koalabel reserves the right to visit the site of the installation or to require documentation of the claim
before assuming any responsibility under the provisions of this warranty. Removing and reinstalling repaired
or replacement parts is the responsibility of the owner.
Upon delivery, incidental blemishes and scratches are considered normal unless they can be viewed 5 feet
or more under normal use conditions.
Koalabel assumes no liability for damage caused by careless handling or poor installation except
for work completed by employees or agents of Koalabel.
Service to a damaged or malfunctioning sign or engraved product which has not been ordered or authorised
by Koalabel is not covered under this warranty.
In the event the sign or engraved product been damaged during shipping it is the responsibility of the buyer to
refuse delivery causing the sign to be returned to the manufacturer for repair or replacement.
The foregoing warranty is exclusive and in lieu of all other warranties whether written, oral or implied, including
any warranty of merchantability or fitness for purpose.